FAQ

Please enter a keyword

Or just select a topic

Letters, Documents and Magazines for BPM Parcel Station Customers
Letters, documents and magazines arriving in Luxembourg, Germany, France and Belgium for BPM Parcel Station customers will be announced in the inbox but delivered to the Parcel Station on Fridays only.

The customer will be notified daily of the arrival of these items.

The customer can check his Virtual Mailbox for sender details.

If the customer needs to receive important letters, documents and magazines, he can request:

1)  a scan on demand of the letter or document received.

2)  a delivery to the BPM Parcel Station for the next business day of individual or all letters, documents and magazines.
     Please click on Forward to Parcel Station and the item will be delivered the next business day.
Actual Locations of the BPM Parcel Station in Luxembourg


BPM Parcel Stations are conveniently located throughout Luxembourg.

Please check which location is more convenient for you, to pick up your parcels on your way home, or work.

BPM Parcel Station finder

Receipt Notification

BPM customers with activated forwarding, mailbox or Auto Scan services

  • Via email: Twice a day if an item arrived for you.
  • Via Virtual Mailbox: Customers can access their Virtual Mailbox with their login and password.

BPM Parcel Station customers in Luxembourg will be notified as soon as the parcel has arrived at the preferred BPM Parcel Station.

  • Via email.

  • Via SMS / text message to your mobile phone.

  • Via Virtual Mailbox. Customers can access their Virtual Mailbox with their login and password.


Reception Address in Luxembourg

When providing your BPM address in Luxembourg to your friends, suppliers and shops, please note that all letters, documents and parcels have to be addressed as follows.:

BPM no....................
Your Name (recommended but not compulsory).
34 Rue Gabriel Lippmann
L-5365 Munsbach
Luxembourg


Please note that the addresses of our BPM Parcel Stations are only pickup addresses. No letters or parcels should be sent to these addresses.
The main receipt point and sorting centre is L-5365 Munsbach.


All other receipt addresses in Germany, France, Belgium, the UK and the USA will be communicated after registration.
All our rreceipt addresses are street addresses.

Reception Address in Germany, France and Belgium

All receipt addresses in Germany, France, Belgium  will be communicated after registration.

All our receipt addresses are street addresses.

All letters, magazines and parcels arriving in Germany, France and Belgium will be transferred automatically overnight to Luxembourg arriving the next business day free of charge up to 30 kg and/or 0,2 m3 per item.

After sorting in Munsbach, Luxembourg the items will be automatically transferred to your preferred BPM Parcel Station.

Please take note that the addresses of our BPM Parcel Stations are only pickup addresses. No letters or parcels should be sent to these addresses.


Reception Address in UK and USA
All reception addresses in the UK and the USA will be communicated after registration.

All our receipt addresses are street addresses.

All letters, magazines and parcels arriving in the UK and the USA will remain at our warehouse in these countries.

You will receive the usual receipt notification via email and Virtual Mailbox.

As soon as all parcels arrived which you want to ship together to Luxembourg, you give us your instructions through the Virtual Mailbox.

Parcels will then be shipped to Luxembourg or to destinations anywhere in the world, as per your instructions.

If shipped to Luxembourg, the parcel will arrive in L-5365 Munsbach.

After sorting in Munsbach, Luxembourg, the Items will be automatically transferred to your preferred BPM Parcel Station.

Please note that the addresses of our BPM Parcel Stations are only pickup addresses. No letters or parcels should be sent to these addresses.
Pickup at BPM Parcel Station
After the registration and activation of your account you will receive:

2 membership cards, one card for you and one to share with a member of your family.

Have your membership card with you at all times as it is needed at the BPM Parcel Station each time you want to pick up a parcel.

  • Show the membership card to the barcode reader below the screen.
  • Insert your 4-digit secret PIN. (This is the PIN you selected during registration.)Parcels with the following dimensions will be allocated at the BPM Parcel Station

BPM Parcel Station customers in Luxembourg receive an SMS notification each time a parcel is available for pickup at the BPM Parcel Station location selected.

BPM Parcel Station box sizes (internal dimensions in mm):
Box type        Height          Width       Depth      Max. weight
S                       80                  440         610             30 kg 
M                    175                  440         610             30 kg
L                     365                  440         610             30 kg
XL                   745                  440         610             30 kg

Large parcels, or parcels weighing more than 30 kg, so-called XXL or oversized parcels will be accepted and will remain in L-5365 Munsbach for pickup within 7 days of reception at the pickup window.
XXL parcels will be stored free of charge for 7 days in Munsbach. After that, storage fees apply.

Parcel Sizes for Pickup at BPM Parcel Station
Parcels with the following dimensions will be allocated at the BPM Parcel Station

BPM Parcel Station customers in Luxembourg receive an SMS notification each time a parcel is available for pickup at the BPM Parcel Station location selected.

BPM Parcel Station box sizes (internal dimensions in mm):
Box type        Height          Width       Depth      Max. weight
S                       80                  440         610             30 kg 
M                    175                  440         610             30 kg
L                     365                  440         610             30 kg
XL                   745                  440         610             30 kg

Large parcels, or parcels weighing more than 30 kg, so-called XXL or oversized parcels, will be accepted and will remain in L-5365 Munsbach for pickup within 7 days of receipt at the pickup window.
XXL parcels will be stored free of charge for 7 days in Munsbach. After that storage fees apply.
XXL or Oversized Parcels


Parcels bigger than 745 mm x 440 mm x 610 mm which do not fit into the BPM Parcel Station boxes and parcels weighing more than 30 kg, so-called XXL or oversized parcels, will be accepted and will remain in L-5365 Munsbach for pickup within 7 days of receipt at the pickup window.

XXL parcels will be stored free of charge for 7 days in Munsbach. After that storage fees apply.

The pickup window in L-5365 Munsbach is ls open

Mo - Fr from 6am to 10pm and

Saturdays from 7am to 7pm

No special notification is given if you pick up within 7 days of arrival.

if you pick up after the 7 days' free storage, we need you to announce the pickup via the Announce for Pickup button in your Virtual Mailbox for that item.
I forgot my PIN for the BPM Parcel Station
Please log in to your account with your email or BPM number and password.

  • Go to My Profile.
  • Go to Activated Services.
  • Please type in your personal 4-digit PIN.
  • Please repeat your PIN.
  • Confirm by clicking on Submit my Changes.
Change my preferred BPM Parcel Station location
If you want to change the preferred location for the future pickup of parcels, please proceed as follows:

  • Changes will be made only from the next Monday onwards or, in the case of new arrivals, on the first business day of the subsequent week.
  • Make changes before Sunday 23:00 GMT + 1.-
  • Login to your Virtual Mailbox.
  • Go to My Profile.
  • Go to Activated Services.
  • Go to I want a BPM Parcel Station
  • Go to BPM Parcel Station Options and select your preferred location
  • Click on the drop-down menu
  • Confirm your 4-digit code
  • Confirm your changes by clicking on Submit my Changes (green bar on the right).







Return Shipment
Returns to Shops in UK and USA

•    Pleaese check the return policy oft he Merchant / Online Shop.
•    Return shipments without RMA will simply be subject to the normal freight charges published by BPM

Returns for Items which are still stored a to one BPM Mail Drop

Please contact your merchant and request a reference or RMA number from your supplier, or simply instruct us to ship the item to the desired address via your Virtual Mailbox. If your supplier provides an RMA, he will be paying the return shipping charges for you. RMAs will be accepted depending on the final destination and subject to carrier availability at the BPM Forwarding Point.
 
A service charge applies in the case of RMA, for items stored att one BPM Mail Drop.
Transfer charges may apply.
Return shipments without RMA will simply be subject to the normal freight charges published by BPM.

Returns of items stored in UK or USA with RMA or return Slip will be charged a service charge of 4
BPM Credits per Parcel, as arrived. No consolidation posibel in this case.
Please note.:
We do not conduct communications with sellers with regard to product exchanges. When requested by a customer, we will arrange for the return delivery of item(s) ordered from the seller if the goods are still at the BPM address, or if the customer instructs BPM to do this. Applicable return charges will apply.