FAQ

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Liability
BPM-Lux provides a maximum liability sum of 500€ per parcel received in a continental Europe maildrop.
The maximum Liability for Transfers between France, Germany, Belgium, and Luxembourg is €500 per Parcel covering loss or damage.
Insurance
You can buy additional insurance during the shipping instructions process.

The maximum liability for parcels handled by BPM-Lux.com and shipment to worldwide destinations is 500€ per parcel.  We recommend that you take additional insurance for all shipments which exceed that value.

Additional Transport Insurance Cost:( optional ).

Minimum € 10 + 5 %o ( per mil ) of declared value.
VAT Treatment
Companies registered in EU countries may request the reverse charge procedure if they are VAT-registered in the country of registration and have declared this number in the BPM account. BPM will request a registration certificate. After verification, invoices will be issued without German VAT.

Private individuals in Europe and worldwide will be charged the German VAT rate for services in Europe.

Private individuals in Europe and worldwide will be charged the German VAT rate for transport operations within Europe.

Individuals and companies worldwide will be charged without VAT for overseas transport operations (transport operations between EU and non-EU countries).

Individuals and companies worldwide will be charged the German VAT rate for BPM Services.
US Address
US Address: BPM also provides you with a US maildrop address.
A US street address to receive letters, documents and parcels.
US shopping made easy.
France Address
BPM also provides you with a French maildrop address.
A street address in France to receive letters, documents and parcels. Shopping in France made easy.
Germany Address
BPM also provides you with a German maildrop address.
A German street address to receive letters, documents and parcels. Shopping in Germany made easy.
Belgium Address
BPM also provides you with a Belgian maildrop address.
A street address in Belgium to receive letters, documents and parcels. Shopping in Belgium made easy.
Luxembourg Address
BPM also provides you with a Luxembourg maildrop address.
A street address in Luxembourg to receive letters, documents and parcels. Shopping in Luxembourg made easy.
UK Address
BPM also provides you with a UK maildrop address.
A street address in the UK to receive letters, documents and parcels. Shopping in the UK made easy.
Login
Your BPM number or email address and your password selected during registration.
Storage
Storage
Free storage is provided based on the services used.
If you require a lengthy storage period, please consult our PRICING & REGISTER section at as-you-go rates

Mail forwarding
Mail and parcels
received at maildrops in the UK, Canada, USA, Germany, Belgium, France, Italy, Australia, Spain and Luxembourg will be stored for 30 days free of charge before forwarding.

PICKUP in Luxembourg of Oversized items (Items bigger than XL = > 0,200 m3)

7 days free storage in Luxembourg.

Customers in Luxembourg
are urged to activate the Hold feature when planning to be absent for longer than 7 days. This will save storage and handling charges.
Maildrop Addresses
BPM operates maildrop addresses in the UK, Canada, USA, Germany, Belgium, France, Australia, Italy, Spain, and Luxembourg.
The Germany Maildrop
The Germany maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
The France Maildrop
The France maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
The Luxembourg Maildrop
The Luxembourg maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
The USA Maildrop
The USA maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
The UK Maildrop
The UK maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
Mailbox
Mailbox: BPM offers customers with a focus on letter and document reception a street address in different countries. Customers will be notified of reception, can request scan, forward, or storage for short and long term, from the postcard to the pallet, in following countries:

Mailbox France,

Mailbox Luxembourg

Mailbox Germany

Mailbox Belgium

Mailbox Spain

Mailbox Italy

Mailbox UK

Mailbox USA

Mailbox Canada

Mail forwarding in the USA
Mail forwarding in the USA: BPM operates a street address in the USA and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.
Mail forwarding in the UK
Mail forwarding in the UK: BPM operates a street address in the UK and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.
Mail forwarding in France
Mail forwarding in France: BPM operates a street address in France and 5 other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.
 
Mail and parcels received in Germany, France, Luxembourg and Belgium are transferred automatically overnight to the Central warehouse of BPM.
 
The advantage for private and corporate customers is that mail and parcels received in 4 countries can be forwarded together, thereby saving shipping charges.
Mail forwarding in Germany
Mail forwarding in Germany : BPM operates a street address in Germany and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.

Mail and parcels received at the Germany, France, Luxembourg and Belgium are transferred automatically overnight to the BPM central warehouse.
 
The advantage for private and corporate customers is that mail and parcels received in 4 countries can be forwarded together, thereby saving shipping charges.
Mail forwarding in Belgium
Mail forwarding in Belgium: BPM operates a street address in Belgium and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.
 
Mail and parcels received at the Germany, France, Luxembourg and Belgium are transferred automatically to Luxembourg overnight.

The advantage for private and corporate customers is that mail and parcels received in 4 countries can be forwarded together, thereby saving shipping charges.
Mail forwarding in Luxembourg
Mail forwarding : BPM operates a street address in Luxembourg and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.
 
Mail and parcels received at the Germany, France, Luxembourg and Belgium are transferred automatically to the BPM central warehouse overnight.

The advantage for private and corporate customers is that mail and parcels received in 4 countries can be forwarded together, thereby saving shipping charges.
Cross-border Shopping
Cross-border shopping: BPM customers using the BPM Virtual Address network can shop at online shops which normally do not deliver to their country of residence.
Handling
Handling: The fee charged when receiving items for BPM customers. The value of handlings is expressed in credits.
BPM Credits in Advance
The cost of handlings expressed in credits. One BPM Credit equals to one Euro. See prepayment of BPM Credit to learn how to save in handling charges.
Prepayment of BPM Credits in Advance
Prepayment of BPM credits: By paying credits in advance, BPM customers can get huge rebates and influence how high the cost of the credits (handling charge) will be. The more you buy, the cheaper they get. Save handling and transfer fees by buying credits in advance.

This applies for all BPM services, excluding subscriptions and freight charges.
See the reductions here: PRICING & REGISTER (BPM - Credits)
The balance of advance payments can be refunded less a service charge of 5%.

You have more volume and expect more discount?
Please propose a figure in Euro you want to invest in Credits in advance, via contact, and we will make you a proposal.


Buyer Protection for BPM-Lux customers

BPM Credits in advance are covered by the buyer protection plan of your credit card or PayPal.

All your payments to BPM-Lux.com via Credit Card or PayPal are processed by Worldpay.

PayPal Buyer Protection Plan

PayPal Buyer Protection

Filing a Chargeback with your Credit card supplier.

Hold
Hold: BPM customers Worldwide may chose to have the parcels and documents received, placed in storage for short to long periods, instead of having them delivered to a PICKUP Solution, or forwarded on a daily, weekly, or monthly basis.

With HOLD, customers can place items received in storage during their absence, if travelling, for busines, pelasure or relocating.

With HOLD: parcels will remain in the sorting centre in a reserved and secured area awaiting customers' instructions.
 
Request items at least three working days before the desired PICKUP date with following options: ( additional costs apply ).
 
1)      Forwarding with Home delivery:
especially useful if you also received oversized items, for ex. XXL or a large quantity of parcels. The selected items can be forwarded to your home or any other address of your choice, anywhere in the world (freight charges apply as per our shipping calculator).
 
2)      Forward and Pickup at any of the 22.000 Parcelshops in Europe we are partnering with.

 
3)      PICKUP oversized and XXl Items in Luxembourg at our PICKUP Window in
Roodt-sur-Syre.
 
All additional costs can be consulted under Tarifs.
Address Book
Address book: BPM provides an address book where you can save and edit shipping addresses.
Auto Scan
Auto Scan: With BPM Auto Scan you read the content of your incoming postal mail and documents online (via a secured SSL server) in the inbox of your Virtual Mailbox in real time, thereby saving time and forwarding costs.

  • After scanning you will see a preview of the document's first page in the inbox of the Virtual Mailbox.
  • By clicking on the PDF link you can open, download or print the full scan, including a scan of the envelope, as well as all the pages that arrived.

Auto Scan in Luxembourg, Germany, France, Belgium, will be carried out on the day of reception.

Autoscans In the UK, Australia, Spain and Italy,  will be carried out on the business day after reception.

Please note: newspapers, magazines, books, parcels, CD ROMs and DVDs, etc. wil not be scanned. The items will remain in your Virtual Mailbox or placed in storage.,If you need the item to be forwarded, please give a forwarding instruction.

Auto Scan in the USA is not available at the moment. Please request Scan on demand in this cases.
Scan on demand
Scan on demand in Luxembourg, Germany, France and Belgium requested before 12:00 GMT + 1 will be carried out on the same business day.

UK, Canada, USA, Italy, Australia, Spain: The scan order will be carried out on the following business day.
  • Scan on demand for all the letters and documents marked.
  • By doing this you authorize BPM-Lux to open your letters and documents and scan them for you.
  • Scan on demand will be charged as per published rates under the as-you-go fees list that you'll find under Pricing and Register.
  • Magazines and books will not be scanned.
  • After scanning you will see a preview of the document's first page n the inbox of the Virtual Mailbox.
  • By clicking on the PDF link you can open, download or print the full scan, including a scan of the envelope, as well as all the pages that arrived.
Discard
Customers may choose to discard letters, documents and magazines free of charge. The item selected will be physically removed from your BPM Mailbox.

Items not discarded will be shipped home with the next forwarding order.

If no shipping or discard order is received, storage charges apply after 30 days.
Storage of Documents after Scanning
Auto Scan customers may select the document storage service for letters and documents.

Documents will be archived in a secured area after scanning.


Fuel Surcharge
This surcharge may vary by carrier and season depending on the fuel cost fluctuation. Carriers do not include this cost in the freight charge. The rates shown in our Shipping Calculator include the fuel surcharge. The rates may vary accordingly.
BPM Number
The BPM number is the main sorting criterion. Letters, documents and parcels without a BPM number may be delayed or returned to sender if not claimed within 14 days.
Damaged Parcels
Please note that BPM receives mail and parcels in bulk at all its sites. It is not possible to check every item for external damage.
All goods are received in apparently good condition. BPM cannot issue guarantees for the contents of goods. Please note that we cannot refuse goods on your behalf, as we cannot decide for you whether you want to retain the item and how you are going to settle the claim with your supplier/merchant.
Missing or Lost Items
If you are missing an item delivered to BPM, please check the status of the shipment with the tracking number received from your sender on the carrier's website. If it was delivered and signed by BPM staff after more than 48 business hours, please contact customer service by email at info[at]bpm-lux.com with the tracking number, carrier, box, content, value and description, as well as the name, city and zip code of the sender. Even if your tracking information shows receipt by BPM staff, your item may be delayed because of a missing BPM number in the consignee's field.

COD / Collect on delivery
Collect on delivery
Sorry, but no shipments, parcels or envelopes will be accepted if sums are to be collected by the delivery carrier.
Please arrange credit card or PayPal payments in advance with your supplier.
This practice for protecting the interests of our customers has been proven and recognized by many customers.
Returns Management for Merchants
Do you sell cross-border and do you want to provide your customers with a national address for returning shipments?
This practice generates trust and will increase your sales, saving you and your customers time and freight charges.
We provide return addresses in Germany, France, Belgium, Luxembourg, Australia, Spain, Italy,  the UK, Canada and the USA.
Items received in Germany, France, Belgium and Luxembourg will be grouped in one warehouse, thereby allowing you to return items from 4 countries in one shipment.
Virtual Mailbox
Virtual Mailbox:
A mailbox is created for worldwide mail forwarding customers in a secured area.
You can manage and request shipments through your Virtual Mailbox login.
Fulfilment
Fulfillment
Logistics, e-commerce, returns, supply chain optimization, pick & pack, cross docking, Warehousing, distribution in Europe, and worldwide.
Last Mile
Last mile solutions for letters and parcels, frequently people are not at home.
Expats, frequent travellers, online shoppers.
 
Mail express and parcel reception for customers all over the world.
Never miss registered mail or eBay…Amazon orders!
Shop worldwide with a BPM PICKUP Solution.
Mail and parcel reception in the EU, Canada and USA while you work or travel.
Read your mail online in real time.
 

Email notifications and in your Virtual mailbox.
Mail forwarding EU, Canada and US. Get mail forwarding addresses in EU (continental Europe), the UK, Canada and the USA.
We will receive your mail and parcels in Europe, Canada and the USA.
Forwarding of mail and parcels worldwide.
Pudo
Pudo
Pick up and drop off solutions, example, spare parts for technicians in Europe.
Cross-border Returns
Cross Border Returns
Do you sell cross-border and do you want to provide your customers with a national address for returning shipments?
This practice gives confidence and will increase your sales, saving you and your customers time and freight charges.
We provide return addresses in Germany, France, Belgium, Luxembourg, Italy, Australia, Spain, the UK, Canada and the USA.
Items received in Germany, France, Belgium and Luxembourg will be grouped in one warehouse, allowing you to return items from 4 countries in one shipment.
Restricted or Prohibited Items
What type of goods can I have forwarded to me?
Anything that is not banned by the country of origin, the country of destination, US, European and local customs and post office authorities. If it is banned, BPM cannot ship it, or the authorities may confiscate the item.
 
Certain countries have prohibited different items. It is the customers' responsibility to comply with current government regulations or laws applicable in each country. Customers are also advised to refer to each country's prohibited articles list.
 
You will find a complete list for each country of destination under World Customs Organisation.

Non-exhaustive list of restricted articles:
  • Alcoholic beverages
  • Aerosols
  • Airbags
  • Animal skins (non-domesticated)
  • Articles of exceptional value (e.g. works of art, antiques, precious stones, gold and
  • silver)
  • Batteries
  • Bleach
  • Cleaning (chemical) supplies
  • Dangerous goods/hazardous materials
  • Dry ice
  • Firearms
  • Fireworks
  • Flea collars or flea sprays
  • Fuels or gasoline
  • Furs
  • Glues
  • Ivory and ivory products
  • Live animals
  • Money and negotiable items
  • Matches
  • Mercury thermometers
  • Nail polish
  • Perishable goods
  • Plants
  • Pornographic materials
  • Perfumes
  • Pool chemicals
  • Paints
  • Seeds
  • Stamps of unusual value
  • Tobacco and tobacco products

Shipping Calculator

Shipping Calculator / Shipping from Luxembourg - Continental Europe
All items which arrive in Germany, France, Luxembourg and Belgium will be transfered automatically to the BPM Central Warehouse overnight next business day. You can shop in continental Europe and items arriving in 4 countries will be stored in one warehouse. Shipping items from 4 countries together reduces your shipping costs. Send to destinations around the world.

When shipping from Europe, you will be able to choose from a selection of carriers, depending on your needs and preferences.


Shipping Calculator / Shipping from Australia, Italy, Spain, UK, Canada and USA

Items arriving in Australia, Italy, Spain, UK, Canada or USA will remain at our warehouse awaiting your shipping instructions. Send from the UK, Canada Italy, Australia, Spain and the USA to destinations all over the world.

  • We normally ship with UPS, DHL Express, DPD, DHL Parcel, and Deutsche Post Network, depending on the destination.
Freight rates originating in the UK, Australia, Canada and the USA are based on local currency, and may change on a daily basis depending on the day's exchange rate.

BPM will show these rates in euros in the Shipping Calculator and bill in euros.
Mail forwarding in Italy
Mail forwarding in the Italy: BPM operates a street address in the Italy and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.

Mail forwarding in Spain
Mail forwarding in Spain: BPM operates a street address in the Spain and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.

The Italy Maildrop
The Italy maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
The Spain Maildrop
The Spain maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
Italy address
BPM also provides you with a Italian maildrop address.
A street address in Italy to receive letters, documents and parcels. Shopping in Italy made easy.

Spain Address
BPM also provides you with a Spain maildrop address.
A street address in Spain to receive letters, documents and parcels. Shopping in Spain made easy.

Parcelshop Network
BPM provides the link to a network of parcelstores in Europe through the cooperation with reliabel partners of the logistic sector.

Find the best location for you under the Parcelshop finder under tools.


Sort out of Junck Mail
The team of BPM is not allowed to sort out unwanted mail, advertising, ( junk mail ), for the customer. The customer has the following options:

Letters, documents and magazines for BPM customers will be announced in the inbox but delivered to the address of the customer via Postal Services once a week, on the day selected by the customer, or on a monthly basis, or on demand. The cost will be deducted as per published tariff.

The customer will be notified of the arrival of these items daily.

The customer can check his Virtual Mailbox for sender details. Items will be stored during 30 days free of charge.

The customer can discard free of charge junck mail, and no needed letters before the end of the free storage period or next forwarding.

If the customer needs to receive important items before, he can request:

1)  A scan on demand of the letter or document received.

2)  A delivery to his address via postal services for the next business day.
Maximum sizes by Delivery solution
We receive everything from postcards to pallets for our customers, and we offer a suitable solution for the mail forwarding, delivery or pickup of each item.

Below you will find the maximum sizes by Delivery Solution.

If you need to receive, forward, store, bigger items or high volumes, please contact info at bpm-lux.com and we will offer a suitable solution for you.


To Parcelshop or Parcel store

•    Maximum weight: 20 kg
•    Maximum dimensions: 100 (L) x 50 (W) x 50 (H) in cm
•    Maximum size: 300 cm (1x length + 2x width + 2x height)

Home Delivery

Standard Rates within Europe based on:
•    Maximum weight: 31 kg
•    Maximum size ( Girth ): 300 cm (1x length + 2x width + 2x height)
Heavier and bigger dimensions: please consult our shipping calculator.

Pick Up Window for Oversized Items in Luxembourg:
•    Bigger than ( Gird ) : ): 300 cm (1x length + 2x width + 2x height)
•    More than 31 kg.
•    Pallets

Home delivery in Luxembourg for Oversized Parcels:
The item will be delivered to the desired address with tail lift after an appointment has been made. Please consult our Shipping calculator for rates.

Express, International and Overseas deliveries:
Volumetric or Dimensional Weight
Volumetric weight may apply to large lightweight packages.
Volumetric weight may vary depending on the carrier selected.
Please consult our Shipping Calculator.

To calculate todays standard volumetric weight please apply following formula:

length*width*height in cm /5000= volumetric weight
Buyer Protection
Buyer Protection for BPM-Lux customers

BPM Credits in advance are covered by the buyer protection plan of your credit card or PayPal.

All your payments to BPM-Lux.com via Credit Card or PayPal are processed by Worldpay.
PayPal Buyer Protection Plan


PayPal Buyer Protection


Filing a Chargeback with your Credit card supplier.


PayPal extract:
if your transaction qualifies for Purchase Protection, PayPal will reimburse you for the full purchase price plus any original shipping costs.
Purchase Protection covers all eligible purchases where PayPal is used. To take advantage of Purchase Protection, PayPal requires that a dispute be filed within 180 days of your purchase or payment.


Australia address
BPM also provides you with a Australian maildrop address.
A street address in Australia to receive letters, documents and parcels. Shopping from Australia made easy.
The Australia Mail Drop
The Australia maildrop is a street address for receiving postal mail, courier, express and parcel consignments from different operators on a daily basis.
Mail forwarding in Australia
Mail forwarding in the Australia: BPM operates a street address in Australia and other countries.
BPM receives letters, documents and parcels which can be forwarded at customers' request to destinations all over the world.