FAQ

Please enter a keyword

Or just select a topic

Where can I find my maildrop addresses?
Your maildrop addresses are displayed in the address book area.
My first order using BPM-Lux
  • Simply add your new BPM address when shopping online.
  • Don't forget to indicate your BPM number, as this is our main sorting criterion.
  • Mail or parcels with no BPM number may suffer delays in the sorting process.
When can I start to use your service and give my new address to friends, suppliers and partners?
After registration, you will be asked to provide documents which prove your identity.
After that, your account will be activated.
You will have access to the 6 maildrop addresses that you can provide for your merchants, suppliers and friends.



Receiving mail and parcels at BPM-Lux
Postal Mail: You may prefer to inform your local post office about a change of address.
In that case, visit Redirecting your Postal Mail to BPM-Lux or inform your suppliers and friends of your new BPM address in each country.

Postal Packages: Please include your new BPM address along with your order, as parcels are not redirected automatically.
Express and private parcel operators: Parcels and documents arriving with these carriers must show the complete BPM address and BPM number in order to be delivered at one of the BPM maildrops.
Redirecting your postal mail to BPM-Lux
To redirect your postal mail to BPM-Lux, you can proceed as follows:

In Luxembourg to the maildrop in Luxembourg please visit the Luxembourg postal service online.
In Germany at the BPM Maildrop in Germany please visit the German postal service online.
In France at the BPM Maildrop in France please visit the French postal service online.
 
In Belgium at the BPM Maildrop in Belgium
due to a restriction concerning the Belgian post it is not possible for you to set up a redirection using their online service.

In the United Kingdom at the BPM Mai drop in London
due to a restriction with Royal Mail Online Services, it is not possible for you to set up a redirection using their online service.

In the USA at the BPM Maildrop in USA
Visit your local US post office and fill in USPS form 3575.
How can I log in to my account?
All customers can manage their incoming mail and parcel online by means of login and password via the Virtual Mailbox. Your login is your BPM number or email address, plus the secret password chosen during registration.

After activation, mailbox customers in Luxembourg will receive a welcome package with one magnetic chip to enter the mailroom 24/7, a key to open the mailbox. An additional key and badge are available (subject to fee). Please contact  info[at]bpm-lux.com with your request.

BPM Parcel Station customers in Luxembourg will receive 2 membership cards after activation. After receipt of our SMS/email notification, your item will be ready for pickup at the BPM Parcel Station. Simply present the card at the barcode scanner of your BPM Parcel Station and insert the secret PIN selected during registration. Additional cards are available (subject to fee).

Please contact info[at]bpm-lux.com with your request.