FAQ

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Where can I find my BPM Address ?
Your BPM addresses are displayed in the address book area of Virtual Mailbox.
Please take note all BPM addresses are real physical street adresses.

My first order using BPM-Lux
  • Simply add your new BPM address when shopping online.
  • Don't forget to indicate your BPM number, as this is our main sorting criterion.
  • Mail or parcels with no BPM number may suffer delays in the sorting process.
When can I start to use your service and give my new address to friends, suppliers and partners?
After registration, you will be asked to provide documents which prove your identity.
After that, your account will be activated.
You will have access to all BPM Street addresses in Germany, France, Belgium, Luxembourg, Australia, Italy, Spain, UK, Canada and USA, that you can provide for your merchants, suppliers and friends.



Receiving mail and parcels at BPM-Lux
Postal Mail: You may prefer to inform your local post office about a change of address.
In that case, visit Redirecting your Postal Mail to BPM-Lux or inform your suppliers and friends of your new BPM address in each country.

Postal Packages: Please include your new BPM address along with your order, as parcels are not redirected automatically.
Express and private parcel operators: Parcels and documents arriving with these carriers must show the complete BPM address and BPM number in order to be delivered at one of the BPM Addresses.
Redirecting your postal mail to BPM-Lux
To redirect your private or corporate postal mail to BPM-Lux, you can proceed as follows:

You can give your new BPM address and Nr to friends, suppliers, and shops, or you ask your local Post office in your country of residence, to redirect the incoming mail to the BPM address in your country. ( Attention the redirection service of Postal organizations only covers letters, magazines, and documents. No parcels will be redirected ).

For parcels please give your suppliers, and sops your new BPM streetaddress in the country you want to receive the orders.


In the USA:
Visit your local US post office and fill in USPS form 3575.
How can I log in to my account?
All customers can manage their incoming mail and parcel online by means of login and password via the Virtual Mailbox. Your login is your BPM number or email address, plus the secret password chosen during registration.


Please contact info[at]bpm-lux.com if you have any question.