General Terms and Conditions (GTC) BPM-Lux.com
BPM Global Shipping Address GmbH & Co. KG

Zum Bürgerwehr 28, D-54516 Wittlich, Germany

Email: info (at) bpm-lux.com | Website: www.bpm-lux.com

Commercial Register of the Limited Partnership (KG): Commercial Register A (HRA) 42224, Local Court of Wittlich

Personally Liable Partner (General Partner): BPM Verwaltungs GmbH

Commercial Register of the General Partner: Commercial Register B (HRB) 47539, Local Court of Wittlich

Managing Director: Marcela Thiemann

(hereinafter referred to as "BPM-Lux.com")

§ 1 Scope of Application and Object of the Contract
(1) These General Terms and Conditions (GTC) apply to all contracts regarding the use of services offered by BPM-Lux.com between BPM Global Shipping Address GmbH & Co. KG (hereinafter "BPM-Lux.com") and the customer (consumer within the meaning of § 13 BGB [German Civil Code] or entrepreneur within the meaning of § 14 BGB).

(2) BPM-Lux.com provides the customer with virtual mailboxes, receiving addresses, and logistics spaces in various countries in accordance with these GTC. The service includes the receipt, short- and long-term storage, scanning, consolidation, and forwarding of postal mail, parcels, and pallets on behalf of and for the account of the customer.

(3) Deviating, conflicting, or supplementary General Terms and Conditions of the customer shall only become part of the contract if BPM-Lux.com expressly consents to their validity in writing.

(4) Every receipt of goods and documents at BPM-Lux.com is notified to the customer via email (depending on the time of receipt and processing, usually at 11:00 a.m. or 5:00 p.m. German time [CET/CEST]). BPM-Lux.com assumes no liability for missed deadlines or other damages resulting from the delivery, delayed retrieval, or non-observance of notices, legal process documents, or court correspondence reported to the customer.

§ 2 Formation of Contract, Identification, Right of Withdrawal & Fraud Prevention
(1) The contract is concluded upon online registration by the customer on the website www.bpm-lux.com, acceptance of these GTC, and the subsequent activation of the account by BPM-Lux.com. There is no entitlement to the conclusion of a contract; BPM-Lux.com reserves the right to reject registration applications for legitimate reasons.

(2) Identification Obligation (KYC): The customer is legally obligated to provide correct and complete data (name, residence/corporate seat, email address, telephone number) upon registration and to update any changes immediately in their customer profile. Upon request, a valid identity document (for companies, additionally an up-to-date commercial register excerpt and proof of representation authority) must be submitted.

(3) Right of Withdrawal for Consumers: Consumers are entitled to a statutory 14-day right of withdrawal for distance contracts. The exercise of this right is governed by the separate Cancellation Policy. The minimum contract period is 3 months.

By uploading their documents, providing their express consent during the registration process, and upon account activation, the customer receives immediate access to all BPM receiving addresses in all BPM countries. The customer thereby confirms the minimum commitment and declares their consent that the right of withdrawal expires upon premature execution of the service.

The fees for the second and third months, as well as the initial handling fee, will be billed automatically prior to the first shipment.

(4) Fraud Prevention & Credit Card Chargeback: If a seller/merchant, payment service provider, or credit card institution reports a fraudulent purchase (e.g., identity theft, unauthorized credit card use, chargeback notice), BPM-Lux.com is entitled to immediately halt the forwarding of the affected shipment and temporarily suspend customer access. If the customer does not respond within 2 working days from contact with legally valid payment and identity proof from their bank, BPM-Lux.com is entitled to return the shipment to the original merchant/sender at the customer's expense or involve law enforcement authorities.

§ 3 Use of BPM Receiving Addresses / Exclusion of Registered Corporate Seat
(1) BPM-Lux.com provides addresses to the customer exclusively as mail holding, receiving, storage, and forwarding addresses.

(2) Prohibition of Use: The customer is expressly prohibited from registering or using a BPM receiving address as an ordinary residence, legal corporate seat (Registered Office), business premises, or permanent establishment with commercial registers, local trade offices, or other public authorities. These GTC do not constitute a domiciliation agreement.

(3) Every shipment must mandatorily include the assigned BPM customer number. Shipments without a clear allocation will remain in storage for a maximum of 3 months. Thereafter, they will be disposed of at the customer's expense.

§ 4 Permissible and Prohibited Shipments (Air & Ground / Dangerous Goods)
(1) The customer undertakes not to receive or send any shipments whose possession, transport, import, or export violates applicable German, European, or international law, postal regulations, or transport rules.

(2) Prohibited Items & Dangerous Goods: Strictly excluded from transport and storage are, among others: cash, precious metals, loose gemstones, counterfeit goods, weapons and derivatives (including bladed weapons, combat knives, switchblades, replica weapons), ammunition, explosives, pyrotechnics, airbags and seat belt pretensioners, illicit drugs, narcotics, CBD products of any kind, e-cigarettes (vapes) and accessories, illegal pornography, live/dead animals, CITES-protected goods, human remains, and perishable foodstuffs.

(3) Dangerous Goods & Transport Method Differentiation:

Air Freight (Express): Subject to strict IATA regulations. Liquids, aerosols, pressure containers, lithium batteries, e-cigarettes, and flammable substances require prior approval. Exception for Perfumes: Shipping perfumes is possible, but requires prior inquiry specifying the product link, country of origin, and destination country, as well as the payment of dangerous goods surcharges.

Ground Transport (Ground/Economy): Subject to ADR regulations. Liquids are restricted to a maximum of 100 ml per container. Jewellery/precious metals are permitted up to a maximum item value of €280. Alcohol and tobacco products are excluded from ground transport.

(4) BPM-Lux.com is entitled, but not obligated, to inspect suspicious shipments (including by means of X-ray equipment or opening) and, in the event of violations, to refuse acceptance or involve law enforcement authorities.

§ 5 Receipt, Short- & Long-Term Storage, Auto-Scan, and Forwarding
(1) BPM-Lux.com accepts shipments in the name and on behalf of the customer. Unpaid or cash-on-delivery (COD) shipments will not be accepted.

(2) Storage (Short- & Long-Term), Default of Payment & Disposal:

Shipments remain in storage free of charge for up to 30 days from receipt.

From the 31st day, daily storage fees will be charged in accordance with the current price list on www.bpm-lux.com. BPM-Lux.com offers the customer the option to store goods flexibly on a short- or long-term basis.

In the event of default of payment or insufficient balance to cover accrued storage fees, BPM-Lux.com is entitled to immediately block the customer account and outbound dispatch.

If invoices or storage fees remain unpaid despite a reminder and grace period, or if goods remain in storage without shipping instructions for more than 3 months, BPM-Lux.com is entitled to liquidate or dispose of the goods at the customer's expense pursuant to § 7 (3).

(3) Auto-Scan Service & Exclusion of Liability for Digitization: If the customer books this service, they authorize BPM-Lux.com to open incoming postal letters, digitize them, and send them via email to the email address registered by the customer. The customer is obligated to check their email inbox regularly for incoming notifications and digitized mail. BPM-Lux.com assumes no liability for missed deadlines or other damages resulting from the delivery, delayed retrieval, or non-observance of notices, legal process documents, or court correspondence reported to the customer. The customer can subsequently request physical forwarding, archiving, or destruction.

§ 6 Personal Shopper Service (Purchase Commission)
(1) If the customer books the Personal Shopper Service, BPM-Lux.com acts as a commission agent for purchasing (§ 383 HGB [German Commercial Code]) in its own name, but for the account and order of the customer.

(2) Processing & Payment: Purchases are placed only after full receipt of payment via bank transfer (item value + 5% service fee, min. €10 per shop and order + domestic shipping). Credit cards or PayPal are excluded for the payment of the item value.

(3) Exclusion of Cancellation, Returns, and Warranty:

Once an order has been placed by BPM-Lux.com, cancellation or returns via BPM-Lux.com are excluded.

BPM-Lux.com assumes no product liability, warranty, or liability for defects, incorrect deliveries, or non-delivery on the part of the merchant. Statutory warranty claims are assigned by BPM-Lux.com to the customer.

(4) Tax Processing (Tax-Free & B2B):

Private Customers (Non-EU): BPM-Lux.com purchases the goods including VAT. Following physical export from the EU and receipt of the official customs proof of export (Exit Summary Declaration / Ausgangsvermerk), the advanced VAT will be credited to the customer's BPM account balance.

Business Customers (B2B): For EU B2B customers, delivery is processed as a tax-exempt intra-Community supply (following verification of the EU VAT ID and proof of arrival / Gelangensbestätigung). For non-EU B2B customers, it is processed as a tax-exempt export supply. The VAT amount is credited to the BPM account balance.

Cash payout of VAT credits is excluded; credits serve exclusively for offsetting against BPM-Lux.com service costs.

§ 7 Prices, Payment Terms, and Right of Retention / Lien
(1) The prices valid at the time of service performance as set out in the price list on www.bpm-lux.com shall apply. Any customs duties, import VAT, and official fees shall be borne by the customer.

(2) Invoices, storage, and processing fees are due in advance. BPM-Lux.com is entitled to offset amounts due against the customer's BPM account balance/credits or to charge the registered payment methods (credit card, PayPal).

(3) In the event of default of payment, BPM-Lux.com is entitled to suspend the performance of services (including forwarding and outbound dispatch) and to exercise a right of retention over the stored shipments. If invoices remain unpaid for more than 3 months despite a reminder and setting of a grace period, BPM-Lux.com is entitled to enforce a lien (§ 1257 BGB / HGB) or dispose of the goods after expiration of 3 months.

§ 8 Liability and Limitations of Liability
(1) BPM-Lux.com shall be liable without limitation for damages resulting from injury to life, body, or health arising from an intentional or negligent breach of duty by BPM-Lux.com, as well as for other damages caused by intent or gross negligence.

(2) In the case of slight negligence involving essential contractual obligations (Kardinalpflichten), the liability of BPM-Lux.com shall be limited to the typical, foreseeable contractual damage.

(3) Insofar as BPM-Lux.com acts as a freight forwarder or carrier, liability for loss of or damage to goods is limited according to statutory provisions (§§ 425 et seq. HGB or CMR for international road transport / Warsaw Convention or Montreal Convention for air transport). Maximum liability per parcel is capped at €500.

(4) BPM-Lux.com shall not be liable for delays or obstacles to performance caused by force majeure (e.g., natural disasters, strikes, official orders, or customs seizures of legally prohibited items).

§ 9 Contract Duration, Termination, Pausing & Reactivation
(1) Term & Termination:

The contract duration is determined by the selected service package. The notice period for termination is 1 month prior to the end of the contract term.

Consumer contracts automatically extend after the initial term for an indefinite period and may be terminated by the consumer at any time with 1 month's notice.

Notice of termination may be given in text form (e.g., via email to info (at) bpm-lux.com) or via the termination button provided in the customer portal.

(2) Pausing & Reactivation:

The customer may pause/cancel the account observing a 30-day notice period prior to automatic renewal. Remaining credits may stay parked. Unused BPM Credits can be refunded upon request. A processing fee of 5% (minimum €4) applies to cash refunds.

Upon reactivation of the account, a minimum contract term of 3 months will be calculated and billed in advance. Reactivation applies for a minimum of 3 months in each case.

During an account pause, incoming shipments will not be digitized or notified. Manual sorting out of shipments upon receipt in the presence of the delivery driver is technically and operationally excluded due to the high daily volume.

(3) The right to extraordinary termination for cause (e.g., misuse, illegal activity, fraud suspicion, or payment default exceeding 30 days) remains unaffected.

§ 10 Data Protection and Confidentiality
(1) BPM-Lux.com processes personal data of the customer strictly in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

(2) Detailed information on data processing, storage, and data subject rights can be found in the separate Privacy Policy on www.bpm-lux.com.

(3) Postal secrecy is maintained. Personal data is disclosed to third parties only to the extent necessary for contract fulfillment (e.g., to transport carriers) or where legally mandated by authorities.

§ 11 Final Provisions, Applicable Law, and Jurisdiction
(1) The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be Wittlich, Germany.

(3) Consumer Dispute Resolution: BPM-Lux.com is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

(4) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.