What is the girth?

Girth is a unit of measurement used by shipping service providers and carriers to calculate prices and allowability of shipping.
To determine the girth, the following formula is used:

2 x height + 2 x width + longest side

• By Email: Daily at 11:00 AM and/or 5:00 PM whenever new shipments have arrived for you.
• Via Virtual Mailbox: Accessible at any time using your login and password.

Letters, documents, and magazines received for BPM customers in Australia, Belgium, Canada, France, Germany, India, Italy, Japan, Luxembourg, the Netherlands, Singapore, Spain, the United States, or the United Kingdom (England & Belfast, Northern Ireland) are displayed directly in your inbox.

• Customers can have unwanted mail and advertising destroyed free of charge via the Virtual Mailbox.
• Customers receive daily notifications about newly arrived mail.
• Sender details can be viewed at any time in the Virtual Mailbox.
• Storage is free of charge for 30 days.

If a customer urgently needs to view or receive important letters, documents, or magazines, the following options are available:

• Scan on Demand: Digitization of the received letter or document.
• Forwarding on Demand: Physical forwarding dispatched to the desired delivery address.

Yes, we ship perfumes worldwide from Europe, the USA, and the United Kingdom.

Since perfume is classified as dangerous goods (IATA / ADR), special terms, conditions, and additional fees apply. Please contact us in advance with a link to the desired product along with the country of origin and destination country so we can verify the shipping options for you.

Prohibited:

• Alcohol (wines, beers, spirits), tobacco products, and nicotine-containing e-liquids
• Cash, cheques, activated credit cards, vouchers with face value
• Weapons, ammunition, replica weapons, bladed items/knives
• Illicit drugs, CBD products, pharmaceuticals, GBL
• Dangerous goods, flammable substances, loose batteries/accumulators
• Live or dead animals, plants, perishable foodstuffs, goods requiring temperature control
• Precious metals & furs with a total declared value exceeding €280

Restricted / Requires Approval:

• Liquids: Permitted up to a maximum of 100 ml per individual container
• Jewellery & Precious Metals: Permitted up to a maximum value of €280
• Fragile Goods: Glass, porcelain, ceramics
• Antiques, cut flowers (without water), works of art

Prohibited:

• Cash, precious metal bullion, loose gemstones, counterfeit goods
• Firearms, ammunition, explosives, tasers, knives, replica weapons, military equipment
• Illicit drugs, cannabis/CBD, illegal pornography, active tracking loggers, GBL
• Live or dead animals, animal products (CITES, ivory), plants, human remains
• More than 2 mobile phones, laptops, or small electronic devices per shipment

Restricted / Requires Approval:

• Liquids of all types: Alcohol, liquid cosmetics
• Perfumes & Aftershaves (IATA Dangerous Goods): BPM ships perfumes – please contact us in advance
• Dangerous Goods: Aerosols, flammable substances, dry ice, rechargeable/loose batteries. Please contact us for special arrangements
• Valuables: Fine art, antiques, jewellery, watches, collectibles (subject to strict value limits)
• Monetary Documents: Activated SIM cards, vouchers, event tickets
• Tobacco & E-Cigarettes: Cigarettes, tobacco products, e-cigarettes, and accessories (special approval required)

No. If you operate a business, you must maintain your officially registered corporate address.

The agreement entered into with BPM-Lux covers solely parcel holding, mail forwarding, and/or an E-Office agreement providing mailroom and mail management services. None of the BPM receiving addresses may be registered as an official corporate seat, registered business address, or private residential address with commercial registers, tax authorities, or government bodies.

Is an online store unable to deliver to your country or refusing your payment method? With our Personal Shopper Service, we handle the purchase for BPM members.

How It Works:

1. Submit Your Request

Send us the link to your desired item via the contact form along with your BPM number, detailed specifications (description, color, size, item number, price), and the final delivery country.

2. Transfer the Amount after BPM confirmation

Transfer the total amount via bank wire transfer (credit cards and PayPal are not accepted for the Personal Shopper Service) to our account:

IBAN: DE29 5854 0035 0690 9667 00 | BIC: COBADEFFXXX

Reference: Your BPM number & item name (if placing multiple orders)

Total Amount = Value of goods + Service fee (5% of the total value, minimum €10 per shop/order) + any domestic shipping charges from the seller.

Send the payment confirmation receipt (PDF) to [email protected].

3. Order & Receipt

Once funds are cleared, BPM places the order and routes it to a suitable BPM address. Upon arrival, you will receive a notification and can book forward shipping in your Virtual Mailbox or store the item with us. Storage is free of charge for up to 30 days.

Do you live outside the EU? BPM purchases the item for you including VAT, exports the goods duty-free on your behalf, and credits the collected VAT as BPM Account Balance.

Credit Usage: You can use your VAT credit directly toward forward shipping costs, handling fees, or membership charges.

Requirement: The seller must issue a formal invoice with itemized VAT (no private sellers) or bill BPM-Lux on a reverse-charge basis.

Calculation Example:

• Gross item price: €360.61 (includes €60.61 VAT)
• Service fee (5%): €18.03
• Total Bank Transfer to BPM: €378.64

Following completed export, €60.61 will be credited to your BPM account.

BPM purchases the item on behalf of your business. We invoice the goods to your company on a reverse-charge basis and ship them worldwide. The VAT paid in advance is credited back to your BPM account.

Credit Usage: You can use your VAT credit toward future forward shipping costs, handling fees, or membership dues.

Requirement: The seller must issue a valid invoice with itemized VAT (no private sellers) or bill BPM-Lux on a reverse-charge basis.

Calculation Example:

• Gross item price: €360.61 (includes €60.61 VAT)
• Service fee (5%): €18.03
• Bank Transfer to BPM: €378.64

Following export or B2B forwarding, €60.61 will be credited to your BPM account.

Exclusions: No auctions (e.g., eBay bidding; Buy-It-Now items only). No prohibited items. No direct shipping from seller to your final address – all shipments must be received at a BPM warehouse.

Cancellations & Returns: Once the order has been placed by BPM, no cancellations or returns are permitted. Service fees are non-refundable.

Liability & Warranty: BPM buys on behalf and for the account of the customer. BPM assumes no product liability, warranty, or responsibility for incorrect items or defects caused by the seller.

1. Import Prior to Delivery to a BPM Warehouse

The carrier delivering the goods to your BPM receiving address also handles the preceding customs clearance. Please track the shipment using the tracking number provided by the sender to see if any duties or taxes are due. Most carriers like DHL, FedEx, and UPS offer online payment options, which speeds up delivery and avoids extra fees. If necessary, the carrier will collect the fees upon delivery at BPM.

Note: Customs inspections may cause delivery delays. Local customs authorities may request proof of order/invoice and proof of payment (credit card or PayPal statement).

2. Export Formalities from a BPM Warehouse

BPM completes export customs declarations based on the item description and value provided by the customer. Depending on the destination country, additional data or documentation may be required.

3. Import Prior to Delivery to Your Final Address

When forwarding packages to your specified personal address, the final carrier performs customs clearance in the destination country. Please monitor the status using the BPM tracking number. Paying duties online directly to the carrier accelerates delivery. In case of a customs audit, proof of purchase and payment may be requested.

The amount of duties and taxes depends on the destination country, the type of goods, and their declared value. Please check directly with your local customs authority for specific rates.

Take control of your additional service costs! By purchasing BPM Credits in advance, you save up to 15% on reception fees, scans, storage fees, photos, and more.

The more credits you buy in advance, the lower your individual handling fees will be!

By choosing annual payment for your BPM membership, you save 8.33%—which is equivalent to 1 month free.

We support students up to the age of 30 with a 50% discount on membership fees and a 10% discount on handling fees.

This discount applies to registrations made during your studies and remains valid for up to 12 months after graduation, helping you through the job and apartment search period.

Members of the American Chamber of Commerce (AmCham) receive a 7% discount on membership fees as well as a 7% discount on all service fees.

Sympass members in Luxembourg and the Saar-Lor-Lux region receive a 7% discount on membership fees as well as a 7% discount on all service fees.

Shipments received in Belgium, Germany, France, and Luxembourg are stored in a central warehouse until you generate your shipping order. You save money through consolidation by bundling your purchases from these 4 countries into a single shipment.

Shipments received in the Netherlands, Italy, Spain, and Belfast (Northern Ireland) can also be forwarded to the central warehouse first. This allows you to combine them with your items from Germany, France, Belgium, and Luxembourg for unified worldwide shipping.

Switch to Long-Term Storage! Get an additional 30 days of free storage (60 free days in total) and reduce your daily storage costs by 50% starting from day 61. A small one-time handling fee applies for activating this option, depending on the size of the received item.

Business Customers & Merchants: Save 19% VAT

By converting your BPM account to a business account and providing a valid EU VAT ID from your home country, your invoices will be issued free of German VAT (reverse-charge system) upon verification of your business registration and VAT number.

Billing of Memberships (Monthly and Annual Fees) : Subscriptions are available on a monthly or annual basis.

For monthly payments, the first three months are charged upfront prior to your first shipment or scan. After that, recurring payments are processed every 30 days on the date of your initial registration. (minimum contract duration: 3 months).

Freight and Shipping Costs : When you place a shipping order, a hold (authorization) is placed on your credit card.

Once the order has been shipped, the final amount is confirmed and charged to your credit card or PayPal account. The total amount may vary due to fuel surcharges.

Additional Services (Handling, Scans, Storage, Photos, etc.) : Fees for additional services are automatically invoiced and charged at the end of the monthly billing period, together with the following month's membership fee.

Billing for Personal Shopper Service : is paid in advance. For detailed information, please refer to the dedicated Personal Shopper section.

Fuel Surcharges : change on a monthly basis and are billed directly together with the freight charges.

VAT & Tax Handling : The German Value Added Tax (VAT) of 19% is charged to private customers (B2C) and itemized on the invoice.

Accepted Payment Methods & Credit Cards : All major credit cards and PayPal are accepted and securely processed through our payment partner, Worldpay. Worldpay has been a trusted partner of BPM-Lux.com since 2005.

Invoices & Account Transactions (Download & Print) : Under "My Account" - "Account Data" - "Invoices", you can view, download, or print all of your invoices. There you will also find a detailed overview of all account transactions related to handling fees, scans, and storage costs.

Cancellation of Membership : The minimum contract duration corresponds to the selected billing period (monthly or annual subscription), including any subsequent renewals. Every BPM member commits to paying a minimum of three monthly fees to cover registration and setup costs. For further details, please refer to Section 19 of our General Terms and Conditions.

You can easily submit your cancellation request directly within your BPM Profile by clicking the "Terminate Contract" button at least 30 days prior to the next automatic renewal. We will confirm the exact cancellation date within one business day. Please ensure that all shipments in your Virtual Mailbox are fully processed and no items remain in storage prior to canceling.

Refund of Remaining Credit Balance : Any remaining balance of BPM Credits can be refunded upon request. Refunds are subject to a 5% processing fee (minimum charge of €4).

If you only wish to pause your account temporarily, you can safely leave your credit balance with us: once your BPM account is reactivated, your remaining credits will automatically be available again.

Minimum Contract Duration : The minimum contract duration is 3 months for monthly payments and 12 months for annual payments (which includes an 8.33% discount).

Right of Withdrawal : Once access to the 15 receiving addresses has been activated, the right of withdrawal for the provision service expires, as the service has been fully performed. Ongoing additional services (e.g., scans or mail reception) remain unaffected and will be billed based on actual usage.

BPM-Lux provides flexible logistics and mailroom services tailored to a wide range of commercial and specialized user requirements:

Cross-Border E-Commerce Merchants: Expanding into new markets using local receiving and return addresses across Europe and worldwide.

Growing Online Brands: Scaling operations through flexible Pick & Pack and warehousing solutions with no fixed infrastructure costs.

Corporates & Remote Teams: Streamlining physical mailroom outsourcing and digital mail distribution across international offices and staff.

Frequent Travelers, Expats & Freelancers: Instant, location-independent online access to physical business mail and documents in real time.

Streamline your inventory flow. We receive bulk goods, process them immediately via cross-docking, or store and ship directly to your end customers (dropshipping) without unnecessary handling delays.

Located strategically in Luxembourg, BPM-Lux acts as your single-source logistics partner—giving you access to optimized cross-border shipping, reduced transit times, and lower European distribution costs.

Shipments received at our core European hubs (Germany, France, Belgium, and Luxembourg) are consolidated into a single central warehouse. This allows you to process, store, or reship returns from four major countries in one unified shipment, significantly reducing freight costs.

Shipments arriving in Italy, the Netherlands, or Spain can also be forwarded to the central warehouse for subsequent consolidation with goods already stored there.

Boost customer trust and conversion rates by offering local return addresses in key markets. We provide dedicated return receiving locations in Australia, Belgium, Canada, France, Germany, India, Italy, Japan, Luxembourg, Netherlands,  Singapore, Spain, United States, United Kingdom, (in England and in Belfast, Northern Ireland).

Beyond standard storage, BPM-Lux optimizes your supply chain with specialized services like repacking, relabeling, quality control, kitting, splitting (shipment division), shipment neutralization (removing supplier branding), and custom order preparation.

We provide complete e-commerce logistics, including secure warehousing, Pick & Pack, cross-docking, order fulfillment, and seamless distribution across Europe and worldwide.

Outsource your physical mailroom to BPM-Lux. Physical letters and documents are received, logged, and assigned to your Virtual Mailbox. Scans are available on demand or automatically in real-time (Auto Scan) to keep your team paperless and mobile.

We support modern Out-of-Home delivery networks. Receive and dispatch shipments seamlessly through popular carriers and parcel platforms, including Mondial Relay, DPD, and local pickup points.

Free Storage Upon Receipt

Upon receipt at any of our 15 BPM receiving locations across 14 countries, we store your items free of charge for 30 days.

You may keep your items in storage for as long as needed. Starting on day 31, a daily storage fee is charged per stored letter, package, or pallet.

If you wish to store items for an extended period, please refer to the Long-Term Storage section.

Switch to Long-Term Storage! Get an additional 30 days of free storage (60 free days in total) and reduce your daily storage costs by 50% starting from day 61. A small one-time handling fee applies for activating this option, depending on the size of the received item.

Storage for Scan on Demand & Auto Scan

Storage is free of charge for up to 30 days. You may store your shipments for as long as needed. Starting on day 31, storage fees apply.

If you wish to store items for an extended period, please refer to the Long-Term Storage section.

Auto Scan & Storage

Includes physical storage for up to 2,000 sheets per billing period. Therefore, no additional storage fees apply up to this limit.

We store your goods—whether supplies or returns—on a short- or long-term basis. Upon request, we can expand our services to meet your specific needs with splitting, neutralization, fulfillment, and distribution.

BPM offers comprehensive value-added logistics services, including cross-docking, repacking, labeling, quality control, pick & pack, global distribution, and supply chain optimization—from our central warehouse in Europe as well as across 15 locations worldwide.

Yes. You can easily manage your incoming mail and shipments online and send or transfer items from one BPM location to another.

BPM offers flexible storage solutions for individuals and businesses. All incoming shipments are stored free of charge for the first 30 days.

Storage for Private Customers:

Use our warehouse locations to collect multiple purchases and consolidate them into a single shipment to save on shipping costs. Starting on day 31, affordable storage fees apply according to our price list.

Storage Solutions for B2B Customers:

We provide customized warehousing and logistics solutions for business clients. We handle the temporary storage of your goods, inventory management, and pallet storage across our international locations. You only pay for the space you actually use.

Free Storage: 30 days for all incoming shipments.

Long-Term Storage: For a small fee, you can store items free of charge for up to 60 days. From day 61 onwards, you pay only half of the standard storage fees with Long-Term Storage activated.

Additional Services: Inventory management, order picking (Pick & Pack), repacking, and global forwarding.

BPM charges for additional services such as scans, reception fees, storage, photos, etc., using BPM Credits, which are billed and deducted at the end of each billing month. By purchasing BPM Credits in advance, you can save up to 15%. 

Please note: membership fees and freight costs cannot be paid with BPM Credits and are excluded from this discount scheme.

Looking to take a temporary break from using BPM-Lux.com services? You can cancel your account and reactivate it at a later date:

Pausing / Canceling your account: You can request the cancellation of your account via your customer profile, adhering to the 30-day notice period prior to the automatic renewal of your membership.

Parking or refunding credits: Your remaining BPM Credit balance can either be kept on hold in your BPM account or refunded subject to a processing fee.

Reactivating your account: As soon as you need receiving addresses or shipping services again, simply reactivate your account by sending a short email to our support team. Your stored credit balance will immediately be fully available again.

Billing upon reactivation: Please note that upon each reactivation, we will bill and charge the minimum contract duration of 3 months in advance. Each reactivation is therefore valid for a minimum of 3 months.

Note: While your account is paused or canceled, no incoming shipments can be accepted or processed at your BPM receiving addresses.

1. Select Location: Select the origin location from which you wish to dispatch your items Australia, Canada, India, Italy, Japan, Netherlands, Singapore, Spain, USA, UK (Mainland or Northern Ireland), or Luxembourg for items received in Belgium, France, Germany, and Luxembourg.

2. Select Items: Pick the items you wish to ship (individually or combined into one single delivery).

3. Start Order: Click the "Forward" button.

4. Step 1 – Content & Value: Declare the contents and value for each item (mandatory for package customs and security compliance).

5. Step 2 – Delivery Address: Choose a saved recipient address from your address book or enter a new delivery address.

6. Step 3 – Shipping Carrier & Options:

   • Select your preferred delivery service based on the estimated shipping costs.

   • Optional: Add additional shipping insurance (recommended for items valued over €100).

   • Optional: Request Repacking to reduce parcel volume and lower your shipping fees.

7. Step 4 – Review & Confirm: Review your order details. (You can modify any section by clicking on Steps 1, 2, or 3).

8. Complete Order: Click "Forward Now" to confirm your shipping request.

Order Status & Tracking:

• Payment: The total amount is billed directly using your selected payment method (Credit Card or PayPal).

• "Transit" Section: Your items automatically move from your Inbox to the Transit section under a unique Shipping Order Number. (Click the "+" icon to expand consolidated items).

• Tracking Number: Displays in the Transit section as soon as processing is complete. The initial status shows "Prepared / Ready for Pickup".

• Status "Dispatched / Loaded": Updates automatically once the carrier collects your package from our warehouse.

• Status "Completed": Remains in your Transit section until you manually change the status to "Completed".

Shipping orders for mail and packages placed Monday through Friday before 11:00 AM (CET / GMT+1) will be dispatched on the same day from our European, Canadian, and US warehouse locations.

Letters, registered mail, documents, and magazines are dispatched according to your preference:

• Daily
• Weekly: Every Friday
• Monthly: On the first business day of the following month (including all items received up to that date).
• On Demand: You can issue a manual forwarding request at any time prior to your scheduled weekly or monthly cycle, or change your account setting to "On Demand". In this mode, we will only dispatch items upon your explicit instruction.

Note on Packages: Packages are always forwarded on demand, as content descriptions and customs value declarations are strictly required for security and regulatory compliance.

As a general rule, all packages, satchels, and padded envelopes containing merchandise are shipped strictly with tracking.

Documents (Letters, Magazines, and Documents): Can be shipped from any warehouse location via standard mail without tracking, depending on customer preference.

Our Courier Partners by Origin Region:

From Europe to Europe: DPD, DHL Parcel (Deutsche Post), Mondial Relay

From Europe Worldwide: DHL Express, DHL Parcel (Deutsche Post)

From the UK: Royal Mail, DHL Express

From the USA: FedEx, UPS, DHL Express

From Australia: Australia Post, UPS, DHL Express

From Japan: Japan Post (EMS), DHL Express

All other warehouse locations: Local postal service or DHL Express

Shipping Calculator: In our shipping calculator, you will find all available alternatives and their corresponding costs.

BPM receives shipments for you in 14 countries, stores them free of charge for 30 days, and forwards them worldwide according to your preferences—on demand or automatically on a daily, weekly, or monthly schedule.

Parcel Deliveries:

We deliver worldwide to your home, office, a parcel shop of your choice, or a nearby locker. Shipments are sent according to your preference with full tracking, via express or standard service, by courier or postal service.

Mail Delivery of Documents to Your Mailbox:

Upon request, we can send letters, documents, and magazines up to 2 kg directly to your mailbox via regular postal service (without signature and without tracking).

Of course, we also offer worldwide express delivery with signature and tracking from all BPM-Lux warehouse countries.

1. Returns to Merchants in Europe

Does your merchant provide a return label, but the specified carrier does not operate in your country of residence?

Return your package to BPM via one of our partner parcel shops. BPM will then return the shipment to your merchant from the original receiving country.

Send your digital or scanned return label by email to info at bpm-lux.com.

We will send you a label so you can drop off your package at one of our parcel shop partners to send it to BPM. BPM will then process the return with the designated carrier for you.

Costs: Your costs are limited to BPM’s handling and transport fees from your country to the original BPM receiving country.

Important Note: Returns shipped without an RMA or return slip will be billed at regular published BPM shipping rates plus handling. We always recommend contacting the store in advance to request a return reference. Otherwise, the seller may not be able to assign your return correctly, and you will not receive a credit note or your money back.

2. Returns to Stores Outside of Europe

Please check your supplier's return instructions in advance.

Returns without an RMA or return slip are subject to standard published BPM shipping rates.

Yes. We are happy to reduce the volumetric weight of your shipments, provided you authorize or instruct us to open your packages. Simply select this option while placing your shipping order.

Yes. Upon request, we can remove invoices, packing slips, and original labels, or completely repack your goods if required (additional fees apply).

Simply select this option while placing your shipping order.

As a comprehensive logistics service provider, we offer neutralization alongside pick & pack services, fulfillment, and bulk distribution.

Through our partnerships with renowned parcel and express delivery services, we offer delivery options to parcel shops, pickup points, and smart lockers near your home or workplace—worldwide.

BPM-Lux.com: A neutral, customer-centric delivery solution that allows you to collect packages from various merchants and carriers at a single, convenient location.

Please note that the addresses of our BPM PickUp Solutions (parcel shops or lockers) can only be used as preferred final delivery destinations for shipments forwarded by BPM. Suppliers must not ship letters or packages directly to these pickup addresses.

Luxembourg: In Luxembourg, our warehouse serves as both a receiving address for your orders and a local pickup point for BPM customers.

Regular Mail: You may wish to inform your local post office of your change of address. If so, simply set up a Mail Redirection service with your local postal operator, or notify your suppliers and contacts of your new BPM address in each country.

Postal Packages: Please ensure you enter your new BPM address when placing an order, as packages are generally not covered by standard mail redirection services.

Express and Courier Services: Packages and documents shipped via private couriers must include your full BPM address and your personal BPM customer number to ensure seamless delivery to one of the BPM receiving locations.

BPM-Lux offers a private mailbox with 15 street addresses across 14 countries. 

Our on-site staff receives your mail and packages and signs for delivery when required.

At all address locations, we provide storage, scanning, and forwarding services. Managing your mail is done centrally online via the Virtual Mailbox—a user-friendly dashboard that allows you to control all incoming items across 14 countries.

Forwarding can be set up to your preferred address or to a parcel shop or smart locker worldwide, where you can pick up your mail and packages at your convenience.

Storage is free of charge for 30 days, and you may keep your items in storage for as long as needed.

Scan orders for mail stored in Luxembourg, Germany, France, and Belgium placed before 12:00 PM (local time) are processed the same business day, Monday through Friday. 

In all other BPM countries, scan orders are made available on the following business day.

You can request scans directly via your Virtual Mailbox. All selected letters and documents will then be opened and scanned for you.

Notes & Restrictions:

Scan on Demand is charged according to our current price list under Rates.

Magazines and books will not be scanned.

For data protection reasons, credit cards are not scanned, but they can be forwarded to your address.

Shipments to your chosen pickup location can be configured on demand or automatically on a daily, weekly, or monthly schedule.

Worldwide:

BPM-Lux.com offers flexible pickup solutions for every customer. BPM partners with leading parcel shop and locker networks worldwide. Customers can choose their preferred pickup location—whether near their home, on their commute, or close to their workplace.

In Luxembourg:

• *BPM Central Warehouse: Direct pickup at the BPM-Lux.com warehouse (pickup voucher required).
• *DPD Parcel Shops
• *Mondial Relay: Pickup at parcel shops and smart lockers.
• *OST Luxembourg: Pickup at PackUp and PackUp 24 locations (only for registered PackUp users; subject to shipping fees).

With BPM Auto Scan, we automatically open and scan your letters as soon as they arrive.

Auto Scan for mail received in Luxembourg, Germany, France, and Belgium is processed on the day of receipt. In all other BPM countries, scans are made available on the following business day.

Please note:

Magazines, books, packages, CDs, and DVDs are not scanned. These items will remain in your Virtual Mailbox or warehouse until you request forwarding or if you have already set up automatic forwarding.

For data protection reasons, credit cards are not scanned, but they can be forwarded to your address.

Storage: Storage is free of charge for up to 30 days. You may store your items for as long as needed. Starting on day 31, storage fees apply.

Similar to Auto Scan, but including physical storage for up to 2,000 sheets per billing period. Therefore, no additional storage fees apply for up to 2,000 stored sheets.

We only open your mail if you request a Scan on Demand yourself through your Virtual Mailbox, or if you have subscribed to the Auto Scan or Auto Scan Storage option.

No. All BPM receiving addresses accept mail and packages in bulk from postal and express delivery services.

Our staff processes all incoming items strictly in accordance with postal secrecy laws. The primary sorting criterion is your personal BPM customer number. Our team is not authorized to distinguish between junk mail, magazines, or catalogs.

However, you can use your Virtual Mailbox at any time to have unwanted items shredded free of charge or forwarded for a fee.

No. All BPM receiving addresses process mail and packages from postal and express carriers in bulk. Therefore, we cannot individually reject specific incoming shipments at our receiving locations.

However, you will be notified immediately upon receipt of any item. You can then easily manage your shipments online via your Virtual Mailbox and request either destruction or a return to sender (handling and shipping fees apply according to our shipping calculator).

Many merchants ship domestically using boxes that are far too large. This creates unnecessary volumetric weight, which increases your overall shipping costs. 

Volumetric weight depends on the selected carrier and the respective route.

To reduce volumetric weight, especially for air freight and express shipments, simply select the Repacking option when placing your shipping order.

Formula for calculating volumetric weight:

Length in cm x Width in cm x Height in cm divided by 5000 = Volumetric weight in kg

Deliveries to a BPM reception address that require payment of customs duties upon arrival will be accepted by us. The fees owed to the carrier are paid directly by BPM upon delivery.

If required, customs authorities may request additional documentation through the carrier (e.g., proof of purchase or payment), which you as the customer must provide.

The advanced customs amounts will be billed to your account automatically. The billing breakdown is as follows:

Advanced Customs & VAT Fees

BPM Service Fee: €6.00 (plus VAT)

Disbursement Fee: 10% of the total advanced amount (plus VAT)

Tip: In certain countries and with selected carriers, you may have the option to pay customs duties online prior to final delivery. We recommend using this option to avoid extra disbursement and service charges.

Yes. By accepting the BPM-Lux Terms and Conditions, customers authorize BPM-Lux to accept standard mail, packages, express shipments, and registered mail on their behalf at all BPM receiving locations. A valid BPM customer number must be included in the address field.

Parcel Shop Finder

Use our Parcel Shop Finder (under Tools ➔ Parcel Shop Finder) to discover your preferred pickup location!

Worldwide:

Please save your preferred pickup location in your address book as PickUp + your name along with the address of the parcel shop or locker.

Luxembourg:

Activate the BPM Parcel Solutions option in your BPM profile and insert the address into the corresponding field.

Packages exceeding a total girth of 300 cm or weighing more than 31 kg (so-called XXL or oversized packages) are accepted and stored at BPM for pickup or forwarding.

Customers in Luxembourg and the Greater Region (Saar-Lor-Lux):

XXL packages are stored free of charge for 30 days in our central warehouse. Starting on day 31, storage fees apply. You may keep your items in storage for as long as needed.

BPM PickUp:

If you have activated the BPM PickUp option, you will automatically receive a pickup slip as soon as your shipment is ready for collection. Otherwise, please notify us prior to pickup so we can prepare your shipment.

We accept shipments of all sizes for our customers—from postcards to pallets—and offer suitable options for storage, forwarding, delivery, or pickup. BPM does not impose maximum dimension or weight limits.

Delivery to your address: Depending on the size and weight of your shipment, various carriers are available for selection.

Parcel Shops and Lockers:

As a general rule, packages with the following maximum dimensions and weights are accepted at parcel shops and lockers (limits may vary depending on the country or operator):

Maximum weight: 20 kg

Maximum length: 100 cm

Maximum girth: 250 cm = ( 1 x length + 2 x with + 2 x height ).

Never miss a parcel delivery again. Opt for convenient pickup at one of our partner parcel shops or automated lockers:

No Waiting at Home: Collect your packages whenever it suits your day.

Secure & Confidential: Your items are stored safely. 

Eco-Friendly Shipping: Consolidated deliveries to pickup points cut down on last-mile failed attempts and lower your carbon footprint.

After registering, you will be asked to submit documents to verify your identity. 

Once verified, your account will be activated. 

You will then have access to all addresses offered by BPM in Australia, Belgium, Germany, France, India, Italy, Japan, Canada, Luxembourg, the Netherlands, Northern Ireland, Singapore, Spain, the United States, and the United Kingdom, which you can share with your merchants, suppliers, and friends.

All customers can manage their mail and package reception online via the Virtual Mailbox using their login and password. Your login is your BPM number or email address, along with the password you created during registration.

Forgot your password? Follow the link: By entering your email address and answering your security question, you can create a new password.

 

You can find your BPM reception addresses in the "Address Book" section of your Virtual Mailbox.

All BPM addresses are real physical street addresses with on-site staff who can sign for deliveries.

The primary sorting criterion at BPM-Lux is your BPM number. Please make sure this number appears in the address field to avoid any delays in assigning incoming shipments to your account.

Example:

• First & Last Name   (Optional, but recommended)

• BPM No. XXXXX       (Mandatory)

• 123 Sample Street   (Mandatory)

• 12345 Sample City  (Mandatory)

• Sample Country       (Mandatory)

To receive your private or business mail at BPM-Lux, you have two options:

1. Direct Addressing: Provide your friends, suppliers, and online stores directly with your new BPM street address and BPM number.

2. Mail Redirection / Forwarding: Request a mail redirection service from your local postal carrier, entering your BPM address as the delivery destination. This applies to all BPM countries.

Please note: Postal redirection services generally only redirect letters, documents, and magazines — parcels are usually excluded by national postal operators. For package deliveries, please always enter your full BPM street address and BPM number directly.

 

You will receive all receiving addresses after registration, and they can be found directly in your address book.

All of our receiving addresses are physical street addresses with on-site staff available to sign for your deliveries.

You will receive the standard delivery notification by email and inside your Virtual Mailbox.

Simply enter your new BPM-Lux address when placing your order online.

Please make sure to include your BPM number, as it is our primary sorting criterion.

Shipments without a BPM number may experience delays during the sorting process.

We accept shipments of all sizes for our customers — from postcards to full pallets — and offer suitable options for storage, forwarding, delivery, or pickup. BPM does not impose any maximum size or weight limits.

Available carriers will vary depending on the size and weight of your shipment.

All customers automatically receive daily email notifications about incoming letters and packages.

Notification emails are sent at 11:00 AM and/or 5:00 PM, depending on arrival and processing times.

Through their Virtual Mailbox, customers can check incoming items at any time and manage their shipments.

Belgium and France: Due to the distance to the central warehouse, incoming items from these countries are confirmed on the following business day.

Shipments arriving in Germany, France, Luxembourg, or Belgium are automatically forwarded to the BPM Central Warehouse.

Your Benefit: Shipments originating from four different countries are stored in a single facility and can be consolidated for combined shipping. This saves you both time and money.

Belgium and France: Due to the distance to the central warehouse, incoming items from these locations are confirmed on the following business day.

With a single account, BPM-Lux.com provides you with receiving addresses in 14 countries. All incoming shipments can be managed centrally through one single dashboard = Virtual Mailbox.

All of our receiving addresses are real physical street addresses.

Central European Hub: Shipments from Belgium, France, Germany, and Luxembourg are automatically brought together at our Central Warehouse. They remain stored there until you issue shipping instructions, allowing you to consolidate them into a single shipment whenever needed. Worldwide shipping.

UK & Northern Ireland: Two warehouse locations (Mainland UK and Belfast, Northern Ireland) with worldwide shipping.

Worldwide Receiving & Shipping: Australia, Canada, India, Italy, Japan, Netherlands, Singapore, Spain, and USA.

All letters, magazines, and parcels arriving at our facilities in Germany, France, Belgium, and Luxembourg are automatically forwarded to the BPM-Lux.com central hub.

You can purchase additional transport insurance when creating your shipping instructions.

The maximum liability for parcels handled and forwarded worldwide by BPM-Lux.com is €100 per parcel. We strongly recommend taking out additional insurance for any shipment exceeding this value.

Additional Transport Insurance Cost (Optional):

Minimum fee of €10 + 0.5% (5‰ / per thousand) of the declared value.

The BPM number is our primary sorting criterion. 

Letters, documents, and packages arriving without a BPM number may experience processing delays or even be destroyed if they are not claimed within 90 days.

Furthermore, the BPM number serves as formal authorization for delivery services, confirming that BPM is permitted to accept goods and documents on your behalf.

We do not accept shipments (packages, letters, or envelopes) that require payment for the value of the goods upon delivery (Cash on Delivery / COD) at any BPM receiving address.

Please arrange payment with your merchant using alternative methods such as credit card, PayPal, or advance payment. This practice helps protect our customers, as BPM cannot verify whether a payment has already been completed directly with the seller.

If the seller does not accept foreign payment methods, please consider using our Personal Shopper service as an alternative.

Customs Duties: Customs fees and import duties payable upon delivery will be paid on your behalf by BPM and charged directly to your account.

BPM accepts all letters, documents, and magazines addressed to your BPM number. Upon receipt, you will receive an email notification and can view the item in your Virtual Mailbox. Unwanted items can be disposed of free of charge using the "Discard" button.

Unsolicited advertising mail is not automatically discarded, but awaits your instructions. Storage for all incoming shipments is free of charge for the first 30 days.

Packages: To request the destruction or disposal of packages, please contact our support team.